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Return & Refund Policy

Thanks for shopping at Sheer Stitchery.  If you are not entirely satisfied with your purchase, we’re here to help.

Returns

You have 30 calendar days to return an item from the date you received it.  To be eligible for a return, your item must be unused, unopened and in the same condition that you received it.   Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

Returns do not apply to patterns, digital downloads, or custom made items.

To start a return, you can contact us at katherine@sheerstitchery.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

 

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

In the event that your order arrives damaged in any way, please email us as soon as possible at katherine@sheerstitchery.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

Refunds do not apply to patterns, digital downloads, or custom made items.

 

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items or anything made to measure), and personal care goods (such as beauty products) and paper patterns and any digital downloads. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Contact Us

If you have any questions on how to return your item to us, contact us at katherine@sheerstitchery.com and we will be happy to assist.

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