Policies, Shipping & Returns

Shipping FAQ

How long does it take to process an order?

For digital download products you will receive your digital product instantly.

For physical products that need to be shipped, please allow for 1-2 business days for your order to be processed for shipping.  AWe make every effort to fulfill your order as soon as possible.

Local Pickup

Are you located near Stony Plain, Alberta?  We offer local pick-up (by appointment only).  Just select the "local pick up" selection when processing your order and send an email to katherine@sheerstitchery.com to book a time to pick your order up.

Domesticated Shipping Rates

Shipping charges for your order will be calculated and displayed at checkout and offer standard and expedited options.  Domestic (within Canada) orders over $100 receive FREE shipping.

International Shipping

We offer standard and expedited shipping to the US and offer FREE shipping on orders over $200.

We offer international shipping to the rest of the world, as calculated at checkout.

NOTE:  Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Sheer Stitchery is not responsible for these charges if they are applied and are your responsibility as the customer.

Checking the Status of Your Order

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. If you selected standard shipping without a tracking option, you will not be able to track your order.  We highly suggest you select the tracked or expedited options at checkout.

If you haven’t received your order within 30 days of receiving your shipping confirmation email, please contact us at katherine@sheerstitchery.com with your name and order number, and we will look into it for you.

 

Return & Refund Policy

Thanks for shopping at Sheer Stitchery.  If you are not entirely satisfied with your purchase, we're here to help.

 

Returns

You have 30 calendar days to return an item from the date you received it.  To be eligible for a return, your item must be unused, unopened and in the same condition that you received it.   Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase. 

Returns do not apply to patterns, digital downloads, or custom made items.

  

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.  If you receive a refund, the cost of return shipping will be deducted from your refund.

In the event that your order arrives damaged in any way, please email us as soon as possible at katherine@sheerstitchery.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

Refunds do not apply to patterns, digital downloads, or custom made items.

 

Contact Us

 If you have any questions on how to return your item to us, contact us at katherine@sheerstitchery.com and we will be happy to assist. 

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